Privacy Policy
Please take the time to carefully review our terms and conditions before availing of our services. By engaging with Cleaners Australia, you agree to the following terms:
At Cleaners Australia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including our online booking and payment system.
1. Information We Collect
When you use our website, make a booking, or pay for services online, we may collect the following types of personal information:
- Personal Details: Name, address, phone number, and email address.
- Payment Information: Credit or debit card details, billing address, and transaction data.
- Service Details: Information regarding the cleaning services you request.
- Website Usage: Data such as IP address, browser type, operating system, and pages you visited on our site.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To process and complete your cleaning service bookings, and provide you with a personalized experience.
- Payment Processing: To process your payment securely for services booked through our online system.
- Communication: To send service confirmations, updates, reminders, and promotional information (only if you've opted in).
- Improving Services: To enhance our services and website based on your feedback and behavior.
3. How We Protect Your Information
We take the security of your personal information seriously. The following measures are in place to ensure your data is protected:
- Encryption: Payment information is transmitted through secure socket layer (SSL) technology.
- Secure Servers: All personal data is stored on secure servers with restricted access.
- Access Control: Only authorized personnel have access to your personal information for processing and management purposes.
4. Sharing of Information
Cleaners Australia does not sell or share your personal information with third parties for marketing purposes. However, we may disclose your information:
- Service Providers: With third-party service providers, such as payment processors, who assist in the operation of our business.
- Legal Requirements: If required by law or to protect the rights, property, or safety of Cleaners Australia, our customers, or others.
5. Online Payment Security
Our payment system is integrated with third-party providers who are PCI-DSS compliant, ensuring that your payment details are processed securely. Cleaners Australia does not store your full payment information, and all transactions are protected by encryption.
6. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections if your personal information is inaccurate or outdated.
- Deletion: Request the deletion of your personal information under certain conditions.
To exercise any of these rights, please contact us at [contact email].
7. Cookies
Our website uses cookies to enhance user experience and gather analytical data. Cookies are small files stored on your device that help us improve our website functionality and understand user behavior. You can disable cookies through your browser settings, though this may affect the website’s functionality.
8. Changes to the Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date. By continuing to use our services, you accept these updates.
9. Contact Us
If you have any questions about our Privacy Policy or wish to request access to your data, please contact us:
- Cleaners Australia
- Email: admin@cleanersaustralia.com.au
- Phone: 1300 352 358
- Address: Level 1/ 340 Foleys Road, Derrimut, VIC 3026
This Privacy Policy ensures transparency in how we collect, use, and protect your personal data, keeping your privacy and security a priority at Cleaners Australia.